Terms and conditions of purchase
The purpose of these General Terms and Conditions is to regulate the relationship between TUKAOS™ Limited (hereinafter tukaos.com) and you (hereinafter the Customer), relating to the marketing of the purchase and sale of handicrafts.
2.- ACCEPTANCE, FORMALISATION AND VALIDITY
These general terms and conditions of sale do not constitute an offer to sell, but merely an invitation to do business. In this sense, we inform you that no contract will exist between you and tukaos.com in relation to any product until you have placed an order for a product and tukaos.com has accepted it. In the event that you have placed an order and tukaos.com has debited your account, if your offer is not accepted by tukaos.com, tukaos.com will refund your account in full.
To place an order, you must follow the online purchase procedure detailed on this website. All orders will be subject to confirmation and acceptance by tukaos.com. In this sense, the formalisation of the contract for the purchase will be understood to be made when tukaos.com has sent you the confirmation and acceptance of the order.
From the moment of acceptance of the order by tukaos.com, you will acquire the status of Customer arising from the provision of services described in these General Conditions. Any service subsequently offered by you must be the subject of a new contract.
3.- PRICES AND METHOD OF PAYMENT
Prices and shipping costs.
The prices applicable to each product are NOT indicated on the tukaos.com website. To receive a quotation for a Tukaos piece, please contact us using the following form.
Prices may change at any time without affecting orders already placed and accepted by tukaos.com.
The shipping costs for purchases made and accepted by tukaos.com will be those defined in the purchase process depending on the shipping destination and weight of the products.
Method of payment.
Payment for purchases will be made by Visa and Mastercard credit card or bank transfer.
The delivery of your products will be made by a transport company contracted by tukaos.com.
When your order leaves the warehouse, you will be sent an email informing you that the shipment is already in transit. At that moment, the carrier will contact you to proceed with the delivery of the ordered product to the address you have indicated.
The delivery time will be 2 to 3 weeks from confirmation of payment. The products shown on the website are designed and manufactured entirely in Spain, for logistical reasons it is impossible for us to speed up the process of manufacturing and shipping orders. The product will be delivered to the address you have indicated, and shipments will be made from Monday to Friday, excluding holidays.
Impossibility of delivery
If delivery is impossible, we will try to contact you to find a safe place and make the delivery, if tukaos.com can not find a safe place your order will be returned to our warehouse.
Please note that there may be an additional cost for storage and re-shipment of the product.
If you do not receive your order within the indicated period, you can contact tukaos.com by telephone on 902 070 155 or by using the following contact form.
5.- RETURNS POLICY
No product returns will be accepted for size change, change of colour or customised products.
Returns will only be accepted in the event that the item sent is defective or does not match what the customer ordered. tukaos.com guarantees the quality of its products and service, the team reviews each order before shipment to ensure that it is in optimal conditions. If by mistake you receive a product that you have not ordered or it is in a defective condition, you can contact us by sending an email to the following address firstname.lastname@example.org indicating the order number and photographs of the product received by mistake/defective.
The Customer must follow the steps indicated in the previous section.
tukaos.com will contact you to arrange a date and time to pick up the package.
tukaos.com will proceed to carefully examine the returned product and will inform the Customer by e-mail within 10 days if it proceeds to the return or replacement of the same. In case of return, the amount paid will be refunded in full, including the costs and expenses incurred to return it. The amount will be refunded by the same means used by the Customer to pay for the purchase within a maximum period of 30 days.
6.- CHANGES AND CANCELLATIONS
If you need to change or cancel your order, you can do so immediately by calling 902 070 155 or by using the following contact form. If the order is already in transit and has begun to be made (Approx. 24h) it will not be possible to make changes or cancellations and tukaos.com will send it as requested.
7.- RESPONSIBILITY AND EXONERATION OF RESPONSIBILITY OF TUKAOS.COM
By way of example but not limited to, tukaos.com not assume any liability arising from:
Acts or omissions of third parties, regardless of whether these third parties may be linked to tukaos.com by contractual agreement.
Access by minors to the content included on this website, being the responsibility of their parents or guardians to exercise appropriate control over the activity of children or minors in their care or install any of the tools to control Internet use in order to prevent (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior consent of their parents or guardians.
Of the communications or dialogues in the course of communications through the website and/or linked websites, nor shall it be liable, therefore, for any damages and prejudices suffered by individual and/or collective users as a result of said communications and/or dialogues.
Failures or incidents that may occur in communications, so that there is no guarantee that the website services are constantly operational.
tukaos.com not be liable in any case when errors or delays occur in shipments of their products for reasons beyond its control.
In any case, tukaos.com undertakes to solve the problems that may arise and to provide all necessary support to customers to reach a quick and satisfactory solution to the incident.
8. RESPONSIBILITIES OF THE CLIENT
The Client undertakes to make lawful use of the services, without contravening current legislation, or harm the rights and interests of third parties.
The Customer guarantees the truthfulness and accuracy of the data provided when completing the contracting forms, avoiding causing damage to tukaos.com by the incorrectness of them.
Failure to comply with any of these Conditions may result in the withdrawal or cancellation of services by tukaos.com without prior notice to the Customer and without entitlement to any compensation.
9.- GUARANTEE OF THE PRODUCTS OF TUKAOS.COM
tukaos.com guarantees that the products on sale on the website www.tukaos.com are of the highest quality. The customer assumes that all tukaos.com products are handmade, so there may be slight variations in size and colour compared to the characteristics of each product on the website.
In case of defective product, tukaos.com shall proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the Customer.
It is understood that the items delivered to the customer are in accordance with the contract provided that they meet all the requirements expressed below:
a) They conform to the description made by tukaos.com and possess the qualities of the product.
b) Are suitable for the uses to which the products of the same type are normally intended.
c) They have the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
The guarantee does not cover defects caused by negligence, knocks, improper use or manipulation, or wear and tear caused by normal use. Products modified or altered by the customer or a third party outside the professional team of tukaos.com are excluded from the warranty.
To make use of the warranty, it is essential to keep the proof of purchase or delivery note tukaos.com.
The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform the seller of the lack of conformity within 15 days of becoming aware of it.
10. PERSONAL DATA AND COMMERCIAL COMMUNICATIONS
In compliance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, we inform you that the completion of any existing form both on physical support and on the website www.tukaos.com or the sending of an e-mail to any of our mailboxes:
1º.- They will be treated with the utmost confidentiality and will be part of the files owned by Marcos Jesus Ronsano Nadal, Calle Saso and saurina, 9, 22300 Barbastro, for management and to respond to them, as well as for commercial management tukaos.com linking tukaos.com with the Customer, and sending via email of sales made tukaos.com, for the delivery of purchases, and information on offers that we believe of interest to the Customer provided that this has not expressly stated its refusal.
tukaos.com presumes that the data have been entered by the owner or by the person authorised by the owner, and that they are correct and accurate.
In accordance with current legislation on data protection, tukaos.com has adopted the appropriate levels of security for the data provided by customers and has also installed all the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorised access and extraction of the same.
The Client may exercise the rights of access, rectification, cancellation, opposition and revocation of the consent given, by means of written communication addressed to Marcos Jesús Ronsano Nadal, Calle Saso y Saurina, 9, 22300 Barbastro, as well as by sending an e-mail to the address: email@example.com.
tukaos.com may terminate the contract for breach of any of the obligations set out in these General Conditions.
12 .- INDUSTRIAL AND INTELLECTUAL PROPERTY
The rights of intellectual and industrial property on trademarks, logos, and any other susceptible of protection, contained on the website tukaos.com correspond exclusively to TUKAOS ™ Limited (tukaos.com) unless otherwise indicated in the same TUKAOS ™ Limited (tukaos.com) ownership is different. The unauthorised reproduction, distribution, commercialisation or transformation of such trademarks, logos, etc. constitutes an infringement of the intellectual and industrial property rights of TUKAOS™ Limited (tukaos.com) or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.
Likewise, the information to which the Client may access through this website may be protected by industrial, intellectual or other property rights. tukaos.com shall not be liable in any case and under any circumstances for any infringement of such rights that may be committed as a user.
13.- JURISDICTION AND APPLICABLE LAW
These General Conditions of Sale are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.